CRED Successful and Skilful Communications 2025

Phone calls to regulators/ gate-keepers

• Good for procedural advice and explanation • Works well for gaining a sense of external position before committing to formal written dialogue • Calls are typically between organisation’s RA professional and regulator’s project manager or administrator • Be efficient – evaluate necessity for call – ensure proper planning for call – if possible, call when there are multiple topics to cover • Follow up on any action items in timely manner • Document interaction and share information from call

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The Organisation for Professionals in Regulatory Affairs

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Phone calls, emails and letters from regulators

RA professionals should ● Speedily and efficiently generate minutes of conversations and distribute these and other significant information from regulator (e.g. letters, emails) to appropriate individuals within organisation ● maintain files with original correspondence and minutes of conversations

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The Organisation for Professionals in Regulatory Affairs

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