Module 17 2024

05/12/2024

Methods of approach

Email

Pick up the phone Sometimes a quick call can be very rewarding •Be respectful of length of call •Keep the query appropriate

Mail

Fax

Face to Face

This is an effective initial method, however its informal and nonbinding. Suggest only for minor queries.

This the typical “official” route. Not effective for quick requests

Get authorization first, establish if this is allowed.

Very productive Takes planning

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•Don’t waste their time or yours Be prepared when you initiate contact

Why are you contacting them?

•The purpose of the contact will determine your approach •Different formal meeting shave different requirements. •Don't confuse formal and informal meetings

Expectations

Typical expectations

•Background •What is the product and how is it used? •Reason •What is it that you need to know •Its good to include your assessment and point of view

Be careful with meetings where you “ask for permission”

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