CRED Successful and Skilful Communications 2025

• Correspondence / letters • Phone calls • Secure e-mail • Meetings − Teleconferences − Face to face − Videoconferences (rather uncommon) The following interactions are possible

Recommendation: have an SOP for interactions with regulators/ gate-keepers

21

The Organisation for Professionals in Regulatory Affairs

21

Email • Arguably the most commonly used channel of communication • All the rules about negotiation apply • Prepare ● What are the WEB, WAP and Tradeables? ● First discuss with team or line-manager and confirm that messages are clear and unambiguous • Not always as powerful a negotiating medium as meetings etc

22

The Organisation for Professionals in Regulatory Affairs

22