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Conflict resolution techniques - Collaborating (Win-Win)

Confronting the problem at hand and finding the solution that most satisfies the concerns of both parties • Appropriate when consensus and commitment of other parties is important, addressing the interests of multiple stakeholders, when a high level of trust is present or long-term relationship is important • When you need to work through hard feelings, animosity, etc. • Advantages ● Sharing of responsibility for the outcome ● Reinforces mutual trust and respect ● Builds a foundation for effective collaboration in the future ● You earn a reputation as a good negotiator • Disadvantages ● Takes up significant time and effort

The Organisation for Professionals in Regulatory Affairs

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Crossing the divides – even at work

• Negative opinions about someone takes up energy and diverts attention away from your job. It might even get in the way of making the right decisions • Unless you are lucky, it rarely gets better by itself, so trade short term pain for long-term gain. • Consider what impressions you give to others at work. What you consider to be modesty and thoughtfulness could be interpreted as aloofness • Show that you want to understand your colleague’s perspective. Ask for their point of view, and summarise back what they have said • Be yourself; be open and honest • If it ever becomes heated, try at least to be factual

https://www.bbc.com/ideas/videos/how-to-get-on-with-someone-you-hate-at-work/p072bwd0

The Organisation for Professionals in Regulatory Affairs

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