CRED Successful and Skilful Communications 2025

The project leader’s conflict armoury

1. Forget about winning or being right 2. Look for a root cause, not a person to blame 3. Name your emotion (I am upset because…..) 4. Invite the other party to collaborate

5. Keep things goal-oriented 6. Meet face-to-face if you can 7. Identify an individual’s source of frustration and recognise it aloud to them 8. Admit you were wrong, or what you could have done better 9. Focus on behaviour, not personality, but avoid saying “you said, you did” 10. Clear channels for peer feedback and open conversation

The Organisation for Professionals in Regulatory Affairs

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UNDERSTANDING YOUR AUTHORITY/ GATE-KEEPER (WHEN AND FROM WHOM TO SEEK ADVICE)

20-Sep-19

The Organisation for Professionals in Regulatory Affairs 26

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