CRED Successful and Skilful Communications 2025

RESOLVING CONFLICT Back to the Theory and Practice

The Organisation for Professionals in Regulatory Affairs

15

Conflict

A situation when the interests, needs, goals or values of involved parties interfere with one another. • In workplaces, conflicts can be common and inevitable. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organisation and client, boss and subordinate, organisation needs vs. personal needs. Often, a conflict is a result of perception. • Is conflict a bad thing? Not necessarily. A conflict may well present an opportunity for improvement or to reset understanding.

The Organisation for Professionals in Regulatory Affairs

16